Shipping policy
Shipping Policy
Last Updated: 27 May 2026
At Fun Size Moments, we aim to get your order packed and shipped as quickly as possible so the fun can begin.
1. Shipping Locations
We currently ship within Australia.
If international shipping becomes available in the future, this policy will be updated.
2. Processing Times
Orders are generally processed within 1–3 business days.
During busy periods, promotions, public holidays, or product launches, processing times may be slightly longer.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods
Shipping rates and delivery estimates are displayed at checkout.
We may use Australia Post or other courier partners depending on the size, weight, and destination of the order.
4. Delivery Timeframes
Estimated delivery timeframes are provided by the shipping carrier and are not guaranteed.
Typical delivery estimates within Australia are:
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Metro Areas: 2–7 business days
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Regional Areas: 4–10 business days
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Remote Areas: 5–14 business days
Delays may occur during peak periods, severe weather events, carrier disruptions, or other circumstances outside our control.
5. Tracking
Where available, tracking information will be provided once your order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring delivery details are correct.
6. Incorrect Shipping Details
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
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Delivery delays may occur.
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Additional shipping charges may apply.
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We are not responsible for orders delivered to incorrect addresses provided at checkout.
If you notice an error in your shipping details, contact us as soon as possible.
7. Lost, Delayed, or Damaged Parcels
If your parcel is lost, delayed, or arrives damaged, please contact us with your order number and supporting photos where relevant.
While we will assist where possible, delivery issues caused by shipping carriers are outside our direct control.
Claims for damaged items should be submitted within 7 days of delivery.
8. Authority to Leave
Some shipping providers may leave parcels in a safe place if no one is available to receive delivery.
By placing an order, you acknowledge that parcels may be left unattended where permitted by the carrier.
Fun Size Moments is not responsible for stolen parcels once marked as delivered.
9. Shipping Fees
Shipping costs are calculated at checkout based on order size, weight, and destination.
We may occasionally offer free shipping promotions, which will be subject to specific promotional terms.
10. Order Issues
If you experience any issues with your order, please contact us at:
We will do our best to help resolve the issue as quickly as possible.