Return & Refund Policy

Last Updated: 27 May 2026

At Fun Size Moments, we want you to have a great experience with your order.

This policy outlines your rights and our process for returns, refunds, and damaged or faulty items.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a replacement, repair, or refund if a product:

• Arrives damaged or faulty

• Is significantly different from the description

• Does not perform as reasonably expected

2. Change of Mind

Due to the nature of our novelty and prank products, we do not offer refunds or returns for:

• Change of mind

• Incorrect product selection

• Products no longer wanted

• Minor variations in appearance or packaging

Please review product descriptions carefully before purchasing.

3. Damaged or Faulty Products

If your order arrives damaged or faulty, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Depending on the situation, we may offer:

• A replacement product

• A refund

• Store credit

4. Incorrect Orders

If you receive the wrong item, contact us as soon as possible and we will work to correct the issue.

5. Return Conditions

Where a return is approved:

• Products must be unused where possible

• Items should be returned in original packaging where practical

• Customers may be responsible for return shipping costs unless the item is faulty or incorrect

6. Refund Processing

Approved refunds will be processed back to the original payment method.

Please allow 3–10 business days for the refund to appear depending on your payment provider.

7. Non-Returnable Items

For hygiene, safety, and product integrity reasons, some items may not be eligible for return once opened or used.

8. Contact Us

For return or refund enquiries, please contact:

Fun Size Moments
Email: hello@funsizemoments.au